Registration Policy
In-person event registration entitles the participant(s) named on the ticket(s) access to the event. Please bring a copy (paper or digital) of your ticket(s) and a piece of ID with you to check in with VHF staff. Registration is required in advance for all paid events, either online or by phone. VHF staff are unable to reserve tickets or purchase tickets for participants. If you require additional assistance, please contact us to arrange a time to come to our office. Tickets will not be sold at the event.
If you are not able to attend, an unregistered replacement showing up in your place will not be accepted. Please contact mail@vancouverheritagefoundation.org no later than 48 hours prior to the event if you are unable to attend and would like to request that someone else attend in your place.
Virtual event registration entitles a participant to access to the live event, as well as access to the virtual event recording for a limited period of time following the event (if the virtual event is being recorded). Sharing of links for virtual events and recordings is strictly prohibited.
Please note that by donation events (such as our virtual Heritage Lunch and Learn series) do not qualify for charitable tax receipts.
Cancellation Policy
For in-person events, we are unable to provide refunds or credits for cancellations received less than four (4) weeks prior to the event. For virtual events we are unable to provide refunds or credits for cancellations received less than two (2) weeks prior to the event.
We cannot provide refunds or credits for non-attendance, including for illness. We appreciate your cooperation to keep our staff and community safe by not attending an in-person event if you are feeling unwell.
We reserve the right to cancel or modify an event due to insufficient enrollment, extreme weather or extenuating circumstances. If an event is cancelled for any reason, VHF’s liability is limited to a refund of the event fee or a credit note.
For virtual events we are unable to provide refunds or credits for cancellations received less than two (2) weeks prior to the event.
NOTE: External organizations that offer events in partnership with VHF reserve the right to set their own cancellation policy and may differ from VHF’s standard policy stated above.
For information regarding VHF’s Privacy Policy, please visit our Policies page.